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Shopper Success Govt — Penn State Meteorology and Atmospheric Science



Interface with shoppers and coordinate with RMS modeling, structural vulnerability engineering, assist, and software program groups each day to assist with analysis, validation and satisfaction with RMS fashions and software program.

 

Date posted

Mar. 9, 2023 2:45 pm

Software deadline

Apr. 9, 2023 5:00 pm

Group


Moody’s RMS

Location

Job description

Interface with shoppers and coordinate with RMS modeling, structural vulnerability engineering, assist, and software program groups each day to assist with analysis, validation and satisfaction with RMS fashions and software program. Act because the face of RMS to the shopper, managing all the data going to and from the shopper. Use the understanding of the hazard and vulnerability parts of the peril fashions in addition to the structural harm parts of the engineering mannequin to interact in significant conversations with the shopper, collect the best info and translate it to the mannequin consultants inside RMS in the end resulting in adoption of RMS fashions. Act as a liaison with mannequin builders and RMS engineers to current the varied mannequin parts, consolidate shopper observations, present response to questions (together with structural peril vulnerabilities) and guarantee shoppers are comfy with the mannequin science and improvement for additional adoption in enterprise decision-making. Study parts of latest RMS fashions (together with hazard science and structural vulnerability) to successfully talk with our shopper base. Accomplice with the RMS gross sales staff to supply new gross sales alternatives inside present shopper base and prospects. Uncover alternatives for brand new gross sales of RMS fashions and merchandise and contain the gross sales staff to take the discussions ahead. Handle implementation of RMS software program in shopper environments by working with shopper enterprise and IT groups and RMS deployment groups. Evaluate work orders with shoppers, RMS deployment and gross sales groups. Guarantee correct creation of launch administration, deployment, achievement, and technical staff requests. Mentor new shopper success hires on RMS shopper software program, inner techniques and shopper success groups’ processes and procedures. Replace Salesforce often on shopper engagements, launch of shopper licensed software program and handle shopper assist points to permit for managerial oversight of shopper alternatives, challenges, and route. Home and worldwide journey required roughly 15% of the time. Vacation spot and frequency inconceivable to foretell.

Necessities: Requires a Grasp’s diploma or overseas equal in Finance, Statistics, Engineering, or a intently associated technical area plus not less than 5 (5) years of expertise in a shopper relationship administration function or associated place. Should have expertise not less than 5 (5) years of expertise with the next: performing danger analyses, together with Disaster Danger Modeling; managing shopper relationships; helping in improvement of latest fashions and options, partaking with prospects and shoppers, gathering market suggestions, and driving adoption of fashions and software program; main onboarding efforts for shoppers, together with coaching, utilization and interpretation of mannequin outcomes, and addressing challenges; supporting mannequin and product change administration efforts; and supporting danger administration determination making. Home and worldwide journey required roughly 15% of the time. Vacation spot and frequency inconceivable to foretell.

ABOUT RMS:

Danger Administration Options, Inc. (RMS) fashions and options assist insurers, monetary markets, companies, and public businesses consider and handle international danger all through the world. RMS has some 1,300 staff throughout 13 workplaces within the US, London, Bermuda, Zurich, India, China, Japan, Singapore, and Australia, with merchandise and fashions masking six continents.

We lead an trade that we helped to pioneer—disaster danger modeling – and proceed to innovate. In Could 2019, we introduced the launch of RMS Danger Intelligence™ (RI), an open, versatile and future-proof platform for strategic danger administration. By this purpose-built platform, shoppers can faucet into RMS HD fashions, wealthy knowledge layers, intuitive purposes and APIs that merely combine into present enterprise techniques to assist enterprise choices throughout underwriting, danger choice, mitigation and portfolio administration.

Insurers, reinsurers, buying and selling corporations, and different monetary establishments belief RMS options to higher perceive and handle the dangers of pure and human-made catastrophes, together with hurricanes, earthquakes, floods, terrorism, and pandemics.

Go to RMS.com to study extra and observe us on LinkedIn and Twitter

RMS is proud to be an equal alternative office. We’re dedicated to equal employment alternative with out regard to race, coloration, creed, gender, faith, marital standing, registered home associate standing, age, nationwide origin or ancestry, bodily or psychological incapacity, genetic traits, sexual orientation, or every other classification protected by relevant native, state, or federal regulation.

 

For extra particulars

https://jobs.jobvite.com/rms/job/od6xmfwW

 



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