Wednesday, March 15, 2023
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Our romantic getaway was ruined by youngsters splashing us within the pool, employees ought to’ve intervened

A COUPLE have hit out at an opulent Edinburgh lodge after their romantic getaway was ruined by youngsters splashing them on the pool.

The Apex Waterloo Place Resort prospects, who visited over Valentine’s weekend, have been additionally left unimpressed by employees.

The couple stayed at the four-star hotel in Edinburgh


The couple stayed on the four-star lodge in EdinburghCredit score: Google

The pair complained on Tripadvisor that they could not sit beside the “enjoyable” pool with out youngsters splashing them and stated that it was overcrowded.

Additionally they claimed {that a} feminine member of employees on the entrance desk had an “extremely impolite perspective” in direction of them.

They flagged one incident the place the couple handed over their baggage for the storage room.

The “impolite” worker watched them place an iPad within the entrance pocket of their suitcase earlier than giving the case over.

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The couple stated the worker then bashed the entrance of their case off some steps main as much as the storage room when she knew the costly merchandise was within the entrance pocket.

Bosses on the four-star lodge apologised to the couple for his or her “poor hospitality”.

The purchasers took to TripAdvisor and stated: “Was a beautiful keep on the lodge, very clear and didn’t have any points with our room, in truth we bought upgraded without spending a dime as we stayed for the weekend for Valentine’s.

“We did have just a few points which got here up which have been as follows, the swimming pool was extremely crowded with youngsters that have been splashing water actually in every single place!

“You couldn’t sit on the facet of the pool with out having water splashed over at you!

“This could have been sorted as paying the worth for this service was appalling. I perceive that each one company pay for the service, even ones with youngsters, however why ought to different paying prospects should do with out due to the disruption of kids in a “enjoyable” swimming pool.

“The second factor which I wish to point out is without doubt one of the feminine employees receptionist had an extremely impolite perspective.

“We approached the desk to be ignored till we needed to ask to be seen!

“After which proceeded to have a really unusual perspective which wasn’t welcoming in any respect and confused me and my companion as we have been paying prospects!

“Then to prime this off, on our day of departure within the morning, we had politely requested to place our baggage right into a again room as we weren’t leaving town till the night.

“We got the impression from the actual employees member that this was an inconvenience as there wasn’t a lot room for the baggage which is hardly our fault!

“I then proceeded to place my extraordinarily costly iPad into the entrance pocket of the suitcase as I had forgot to put it in there prior.

“The identical feminine member of employees (stood actually in entrance of me watching) then took the suitcases and there have been three small steps which have been wanted to go as much as get into the storage room.

“She took the the suitcase and didn’t even try and raise it, particularly when understanding I’ve simply positioned a useful merchandise in there, and whatever the useful merchandise no member of employees ought to be dealing with a prospects property on this method!

“She then smashed the suitcase in opposition to every step with out hesitation! After which carried on strolling! Truthful sufficient if it was step one and an accident however to harshly smash a suitcase into three steps is ridiculous!

“Me and my companion have been stood watching in shock!

Understandably a grievance ought to of been made there after which however with the disbelief and anger we determined to not.

“The therapy by this explicit feminine member of employees has left us extraordinarily disillusioned within the apex firm as they’ve a lot increased requirements than this!

“We won’t be returning to any apex inns and undoubtedly gained’t be recommending this explicit lodge to anybody!”

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Bosses on the lodge then replied: “Thanks for staying and to your assessment. We do recognize you taking the time to supply suggestions, and while we’re joyful to see that you just loved some elements of your keep, we’re sorry to notice that your expertise was impacted by our poor hospitality.

“Could I ask that you just drop me a line so I can examine this additional? We take all suggestions very significantly and wish to rectify this for you and your companion.”

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